A real person answers these. Please include your order number, or the device id from the app, if your question is about either — it saves a round trip.
| Business name | not stated yet |
|---|---|
| Registered address | not stated yet |
| GSTIN | not stated yet |
| not stated yet | |
| Phone | not stated yet |
| Hours | not stated yet |
| A device that is not working | Raise it from the app if the device is on your account. It attaches the unit's own fault history, firmware version and last-seen time to the case, which is most of what we would otherwise have to ask you for. |
|---|---|
| An order, a delivery, a refund | Email or call, with the order number. |
| Something about your personal data | Email us — see the Privacy Policy for what you can ask for. |
| A complaint you are not satisfied with | Reply on the same thread and say so plainly. It gets escalated rather than closed. |
Required under the Consumer Protection (E-Commerce) Rules, 2020. If a complaint is not resolved through the channels above, it goes here.
| Name | not stated yet |
|---|---|
| not stated yet | |
| Phone | not stated yet |
| Acknowledgement | Within 48 hours of receiving your complaint. |
| Resolution | Within one month of receipt. |
Still unresolved? You may escalate to the National Consumer Helpline (1915) or the consumer commission with jurisdiction over your area.
